Privacy Policy — vai baji

1. Data We Collect

When you register and use the vai baji platform, we collect certain categories of personal data that are necessary to deliver our services, verify your identity, process transactions, and comply with applicable legal obligations. We collect only the minimum data required for these purposes.

The categories of personal data we collect are as follows:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If you voluntarily disclose such information in support communications, it will be handled with heightened care and used solely to address your support request.

We do not knowingly collect data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete that data immediately and close the associated account.

2. How We Use Your Data

vai baji uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected without first obtaining your explicit consent.

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the vai baji platform.
• Service delivery: To enable you to place bets, play casino games, deposit and withdraw funds, and access all platform features you have signed up for.
• Payment processing: To authorise, process, and reconcile deposits and withdrawals made via bKash, Nagad, Rocket, Upay, and partner banks.
• Age and identity verification: To confirm that you are aged 18 or above and are who you claim to be, in accordance with our responsible gaming obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other prohibited activities on the platform.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and improve the overall quality of our support service.
• Legal compliance: To meet our obligations under applicable law, including record-keeping requirements and cooperation with lawful requests from competent authorities.
• Platform improvement: To analyse aggregated usage patterns and identify areas where the vai baji platform can be improved, new features added, or existing features optimised.
• Personalised experience: To customise the content, offers, and game recommendations displayed to you based on your play history and preferences, where you have not opted out of personalisation.
• Responsible gaming: To monitor betting patterns for indicators of problem gambling and proactively offer self-exclusion, deposit limit, or time-out tools where appropriate.
• Marketing communications: To send you promotional offers, bonus alerts, and seasonal promotions via email or SMS — but only where you have given explicit consent to receive such communications. You may withdraw consent at any time.

3. Legal Basis for Processing

Every processing activity carried out by vai baji is grounded in a recognised legal basis. The primary bases on which we process your personal data are as follows:

• Contractual necessity: The majority of our data processing is necessary to perform the contract we have with you as a registered player. This includes processing your bets, managing your account, and handling your financial transactions.
• Legal obligation: Certain processing activities — particularly identity verification, transaction record-keeping, and cooperation with law enforcement — are required to meet our legal obligations.
• Legitimate interests: We process technical and usage data on the basis of our legitimate interests in preventing fraud, maintaining platform security, and improving our services, provided those interests are not overridden by your fundamental privacy rights.
• Consent: Where we process data for marketing communications or optional personalisation features, we do so only on the basis of your explicit, freely given, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Data Sharing & Disclosure

vai baji does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment service providers: We share financial data with bKash, Nagad, Rocket, Upay, and our partner banking institutions solely to process deposits and withdrawals. These providers are contractually prohibited from using your data for any purpose other than completing your transaction.
• Identity verification partners: We use regulated third-party KYC service providers to verify identity documents. These providers process your identity data under strict data processing agreements and are not permitted to retain your data beyond the verification period.
• Game software providers: Game studios such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming may receive your account session token and relevant game data to deliver their game content. They do not receive your full identity or financial data.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics platforms to help us understand how players use vai baji. No personally identifiable information is included in analytics data transfers.
• Legal and regulatory authorities: We may disclose personal data to courts, law enforcement agencies, or regulatory bodies where we are legally required to do so, or where disclosure is necessary to protect the safety, rights, or property of vai baji, our players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of vai baji's assets, your personal data may be transferred to the acquiring entity. We will notify affected players in advance of any such transfer where legally possible.

5. Cookies & Tracking Technologies

vai baji uses cookies and similar tracking technologies to operate core platform functions, maintain session security, and understand how players interact with our website. The following table summarises the categories of cookies we use:

Strictly necessary cookies are required for the platform to function and cannot be disabled. Functional and analytics cookies can be managed through your browser settings. Most modern browsers allow you to block, delete, or receive notifications about cookies through the browser's privacy or settings menu.

Please note that disabling functional cookies may affect your experience on the platform — for example, your session preferences may not be saved between visits. Disabling analytics cookies does not affect your ability to place bets, access games, or use any core platform feature.

vai baji does not use advertising cookies, retargeting pixels, or cross-site tracking technologies of any kind.

6. Data Retention

vai baji retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of data we hold:

• Account and identity data: Retained for the duration of your active account, plus a minimum of five years after account closure to meet legal record-keeping requirements.
• Financial transaction records: Retained for a minimum of seven years following each transaction, in accordance with financial record-keeping obligations.
• Betting and gaming history: Retained for five years from the date of each transaction to support dispute resolution and responsible gaming monitoring.
• Customer support communications: Retained for three years from the date of the last interaction, unless the communication is part of an ongoing formal complaint or legal matter.
• Technical and usage data (logs): Retained for up to 12 months for security and fraud investigation purposes, after which they are deleted or anonymised.
• Marketing consent records: Retained for the period of your active consent, plus two years after consent is withdrawn, as evidence of the consent given and the withdrawal.

When your data reaches the end of its applicable retention period, it is securely deleted from our systems or, where deletion is not immediately technically feasible, it is anonymised so that it can no longer be associated with you.

7. Your Privacy Rights

As a player on the vai baji platform, you hold a number of rights over your personal data. These rights can be exercised at any time by contacting our support team at [email protected]. We will acknowledge your request within 48 hours and respond in full within 30 days.

To exercise any of the rights above, please contact our support team via live chat (available 24/7) or by email at [email protected]. Please include your registered account username and a description of your request. We may ask for identity verification before processing certain requests, particularly data access or deletion requests, to protect your account security.

8. Data Security Measures

vai baji implements a layered approach to data security, combining technical, organisational, and procedural controls to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.

Our primary security measures include:

• Transport Layer Security (TLS): All data transmitted between your browser or app and the vai baji platform is encrypted using 256-bit TLS encryption. This protects your login credentials, financial data, and personal information in transit.
• Data encryption at rest: Sensitive data categories — including identity documents, payment details, and account credentials — are encrypted at rest using AES-256 encryption on our secure servers.
• Password hashing: Account passwords are never stored in plain text. We use industry-standard one-way hashing algorithms with salting to ensure that passwords cannot be recovered even in the event of a data breach.
• Two-factor authentication (2FA): Players are strongly encouraged to enable 2FA on their accounts, adding an OTP verification step at every login attempt.
• Access controls: Internal access to player data is restricted on a strict need-to-know basis. vai baji staff access to personal data is logged, audited, and reviewed regularly.
• Fraud detection systems: Automated systems monitor login patterns, transaction behaviour, and device fingerprints for indicators of fraud or account compromise, triggering real-time security alerts and account holds where necessary.
• Regular security assessments: We conduct periodic security reviews and vulnerability assessments to identify and address potential weaknesses in our systems before they can be exploited.

Despite our best efforts, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, vai baji will notify affected players as soon as reasonably practicable and take all necessary steps to contain and remediate the breach.

9. Third-Party Services

The vai baji platform integrates with a number of carefully selected third-party service providers to deliver certain features and functions. Each third-party provider is bound by a data processing agreement that restricts how they may use your data and requires them to implement appropriate security measures.

Third-party integrations currently active on the vai baji platform include:

• Payment processors: bKash, Nagad, Rocket, Upay, and selected partner banks. These providers receive only the financial data necessary to process your specific transaction.
• KYC and identity verification: Regulated verification service providers who process identity documents on our behalf to complete the verification process required for withdrawals and high-value accounts.
• Game content providers: Studios including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming. These providers deliver game software via secure API integrations and handle game-session data in accordance with their own privacy policies, which we have reviewed for compliance.
• Platform analytics: Anonymised, aggregated analytics tools used to understand platform usage and performance. No personally identifiable data is transmitted to our analytics providers.
• Customer support infrastructure: Our live chat and ticketing systems are hosted on secure third-party infrastructure subject to data processing agreements with vai baji.

vai baji is not responsible for the privacy practices of third-party websites that may be linked from our platform, including payment provider portals. We encourage you to read the privacy policies of any third-party website you visit from within the vai baji platform.

10. Updates to This Policy

vai baji may update this Privacy Policy from time to time to reflect changes in our data practices, updates to applicable law, or the introduction of new platform features that affect how personal data is collected or used. The effective date at the top of this document will be updated whenever a revision is made.

Where a material change is made to this Privacy Policy — meaning a change that significantly affects your rights or the way we handle your data — we will provide advance notice via one or more of the following methods:

• A notification banner displayed on the vai baji homepage and login screen.
• An email notification sent to your registered email address at least seven days before the change takes effect.
• A pop-up notification presented at your next login to the platform.

Your continued use of the vai baji platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with the revised policy, you should cease using the platform and contact our support team to request account closure and data handling guidance.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. If you have any questions or concerns about this policy or our data practices at any time, please reach out to our support team — available 24/7 via live chat or at [email protected].